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Hiring is a tricky process. It takes time and focus, and the wrong hire can cost you time and money, not to mention a drop in morale. So, as you’re weeding through resumes and not falling in love with any applicants, remember there are really great candidates out there who haven’t even applied for your… Read more »

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So you didn’t get the job. It’s okay, take a minute. Your ego’s a little bruised and your hopes and dreams—at least for the moment—are crushed. Rejection is always disappointing, especially after you’ve crafted the perfect resume and nailed the interview. But even when you know that you were the perfect candidate and they lost… Read more »

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More often than not, when people find out that I am in staffing and recruiting, one of the first questions they ask is about resumes.  What do recruiters do with a resume when they see it? Is there a specific format that is better than another? How can a candidate stand out among their competition? … Read more »

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As a manager, it’s crucial to make sure your employees feel appreciated. When they start to feel you don’t value or respect them, they’ll disengage from their responsibilities, their performance will decline, and eventually, they’ll start to look elsewhere. Which is something you can’t afford—finding, hiring, and training new employees costs both time and money…. Read more »

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There’s a lot to consider when you’re hiring for the future of your company. You need a competent team of go-getters who are proactive, willing to learn and eager to work hard for your company’s goals. And you can’t afford to lose time, money and results by hiring the wrong people. The right employees are… Read more »

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There’s nothing wrong with working hard to impress your boss. It means you’re probably doing exactly what you need to be doing to fulfill your responsibilities and excel in your job, even pushing yourself to get ahead and take on new duties. It also helps you stand out when it comes time for performance reviews—your… Read more »

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In the last few years, few cities have been hotter and more growth-oriented than St. Petersburg in the Tampa Bay region.  What that community has been able to achieve in the last decade has been incredible. The growth they have generated has turned St. Petersburg into the economic engine for Pinellas County, in my opinion…. Read more »

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According to a recent Gallup poll, only a third of employees are engaged in their work. This means most of your employees are showing up, putting in time, but aren’t really invested in what they’re doing. So they’re not working as efficiently, as productively, and they’re certainly not working with as much passion as they… Read more »

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Employee loyalty is pretty crucial in any company. Many companies lose around a third of their employees every year. And replacing an employee is costly—money, time, and even morale. Some experts estimate it costs around 20 percent of an employee’s salary to replace them. Not to mention your other employees might be burdened with additional… Read more »

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employment-agencies-staff-inbound-call-centers

Let’s be honest, finding staff to work in a call center, can be a challenge for any hiring manager. I don’t care how well run your facility is. From our experience, we see common complaints from employees regarding call centers.  If you are in a supervisory position in a call center this is meant to… Read more »